Refund policy
Last updated: 11/09/2026
For returns, cancellations or product problems, email titanova.shop@outlook.com with your order number and the items concerned.
Our 30-day commercial return policy
You may request a change-of-mind return within 30 days of receiving your item. Under this voluntary policy, items must be unused, complete and in their original packaging. Please package them securely. Original packaging requirements do not restrict statutory rights.
Contact us for return instructions and send your item to: [RETURNS ADDRESS, INCLUDING COUNTRY — COMPLETE BEFORE PUBLICATION]. Our business correspondence address must not be used for product returns unless we specifically identify it as the returns address.
For voluntary change-of-mind returns, you pay the direct return shipping costs. There is no restocking fee. We recommend a tracked service. Original shipping charges are not refunded under this voluntary policy, except where applicable law requires otherwise. Sale items are eligible on the same terms. Where a bundle discount applies, a partial refund is calculated using the amount actually allocated to the returned item; this will not reduce a statutory entitlement.
Statutory withdrawal — EU/EEA and UK
Where applicable, you may cancel an eligible online purchase without giving a reason by notifying us within 14 days after you, or a person you designate other than the carrier, receives the goods. For goods in one order delivered separately, the period generally begins when the last item is received. A clear email statement is sufficient; approval or a return number is not a condition of withdrawal.
Send the goods back within 14 days after notifying us. You bear direct return costs only where you were properly informed beforehand and applicable law permits it. You may inspect the goods as you would in a store. Where legally permitted, you may be responsible for diminished value resulting from handling beyond what is necessary to establish the goods' nature, characteristics and functioning. Cooking with a pan may go beyond such inspection; this does not automatically remove the withdrawal right.
We refund amounts due, including the cost of the least expensive standard delivery offered for a complete withdrawal, within 14 days after being notified. Unless we offer collection, we may withhold reimbursement until we receive the goods or evidence of their return, whichever occurs first, where permitted. We use the original payment method unless you expressly agree otherwise, without reimbursement fees.
Defective, damaged or incorrect items
Contact us if an item is defective, damaged, incorrect or not as described. We will provide the legally required remedy, which may include repair, replacement, a price reduction or refund. We bear necessary return costs where required. Statutory claims are not restricted to the 30-day voluntary window, unused items, original packaging, or an arbitrary short reporting period.
Refund processing and exchanges
For voluntary returns, we aim to issue approved refunds within 7 business days of receiving and inspecting the return. Statutory refund deadlines take priority. Your payment provider may require additional time to post the refund. Contact us if an expected refund has not appeared.
For an exchange request, email us to check availability and the available process. We will not substitute store credit for a refund you are legally entitled to receive.
Other mandatory rights
This policy supplements, and does not limit, applicable consumer rights. Customers in Australia retain applicable Australian Consumer Law guarantees, including replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage. Other destinations may provide additional or longer rights.