Shipping policy

Last updated: 11/09/2026

TITANOVA is operated by BMCM LLC. For shipping assistance, contact titanova.shop@outlook.com.

Destinations and charges

We ship to the destinations enabled at checkout. Available shipping options, charges and any destination-specific delivery estimate are shown before payment. Availability may vary by product and address. We do not accept orders to destinations we cannot lawfully serve.

Estimated delivery

Our standard estimated delivery time is 10–15 calendar days from order confirmation, unless a different estimate is clearly stated before you place your order. This estimate includes order preparation and transit. Customs processing, public holidays and local delivery conditions may affect arrival times.

If we become aware that we cannot meet the stated delivery timeframe, we will contact you with an updated estimate and any cancellation/refund options required by applicable law. We will obtain agreement to a delay where required. Delays do not remove your statutory rights.

Dispatch and tracking

Orders ship from [DISPATCH COUNTRY/COUNTRIES]. We will send dispatch information and any available tracking details to the email provided at checkout. If an order ships in multiple parcels, we will notify you; no additional shipping charge will be imposed without your agreement.

Taxes and import charges

[COMPLETE BEFORE PUBLICATION: State whether import duties, import taxes and clearance fees are prepaid by TITANOVA or payable by the customer. Identify any destination exceptions. Align this disclosure with product pricing and checkout. Do not use a generic customer-pays clause if shipments are duty-paid.]

Address changes and cancellations

Please check your delivery address carefully. Contact us promptly if you need to change or cancel an order. We will try to accommodate requests before dispatch; changes may no longer be possible once fulfillment has progressed. This does not limit statutory cancellation or withdrawal rights.

Delivery problems

If your parcel is delayed, lost, damaged or marked delivered but missing, contact us with your order number. We will investigate with the carrier and provide the remedy required by applicable law. A tracking status alone does not automatically resolve a disputed delivery.

For damaged deliveries, photographs of the item and packaging can help the investigation, but are not an automatic condition for exercising statutory rights. For returned or refused parcels, contact us so we can arrange an appropriate resolution. Any lawful deduction for costs attributable to an incorrect address or refusal will be explained and will not override consumer rights.